Terms and Conditions
Man with Van Silvertown Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Silvertown provides removal, delivery, collection, and associated services within its service area. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Client means the individual or business that requests and pays for the services and in whose name the booking is made.
1.2 We, us, our means Man with Van Silvertown, providing removal and related services in the United Kingdom.
1.3 Services means any removal, transport, delivery, collection, loading, unloading, packing, unpacking, or waste-related service we agree to supply.
1.4 Vehicle means any van or other vehicle used by us to carry out the services.
1.5 Goods means the items that you ask us to move, transport, store, or dispose of.
1.6 Service area means the areas in which we advertise and offer our man and van and removal services, including Silvertown and surrounding locations.
2. Scope of Services
2.1 We provide man and van services, small and medium removals, furniture transport, local collections and deliveries, and other related services as agreed at the time of booking.
2.2 The exact scope of the services will be set out in our quotation or booking confirmation. It is your responsibility to ensure that the description of the services meets your requirements.
2.3 Unless expressly agreed in writing, we do not provide installation of appliances, disconnection of utilities, professional packing, or specialist removal of high-value, fragile, or unusual items.
2.4 Any advice given regarding timing, access, or parking is provided in good faith and is not guaranteed. You remain responsible for ensuring that the premises and access arrangements are suitable for the services.
3. Booking Process
3.1 You may request a quotation by providing details of the job, including locations, access information, property type, floors, approximate quantity of goods, and any special requirements.
3.2 Quotations are based on the information you provide at the time of enquiry. If the information is incomplete or inaccurate, we may alter the quotation or charge additional fees on the day of service.
3.3 A booking is only confirmed when we have accepted your request for services, provided confirmation of the date, time, and price, and, where required, received a deposit or booking fee.
3.4 We reserve the right to refuse or cancel any booking at our discretion, including where we reasonably believe the work may be unsafe, unlawful, or unsuitable for our service capability.
3.5 You must ensure that someone authorised by you is present at the collection and delivery addresses for the duration of the services, unless we have agreed in advance to proceed without your attendance.
4. Access, Parking and Client Responsibilities
4.1 You are responsible for ensuring that there is suitable access for our vehicle to both the collection and delivery addresses, including clear routes, sufficient space for manoeuvring, and any necessary codes or permissions.
4.2 You must arrange and pay for any parking, permits, or access charges required. Any penalties or fines incurred as a direct result of inadequate parking arrangements may be added to your bill.
4.3 You must ensure that goods are properly packed and ready for loading unless we have agreed to provide packing services. Fragile and valuable items should be clearly labelled.
4.4 You must remove and secure any personal documents, money, jewellery, or high-value items that we have not expressly agreed to carry.
4.5 You must inform us in advance of any items that require special handling, are particularly heavy or bulky, or may present a health and safety risk.
5. Quotations and Pricing
5.1 Quotations may be provided as a fixed price for the described work or as an estimated price based on an hourly rate. The basis of pricing will be made clear at the time of booking.
5.2 If the work takes longer than anticipated due to inaccurate information, delays outside our control, poor access, additional items, or other unforeseen circumstances, we may charge for the extra time or service at our standard rates.
5.3 Prices are generally exclusive of congestion charges, tolls, parking fees, or other third-party charges unless stated otherwise. These charges will be payable by you.
5.4 We reserve the right to adjust our prices from time to time. The price applicable to your booking will be the price agreed at the time of confirmation, subject to any amendments requested by you.
6. Payments and Deposits
6.1 We may require a deposit or booking fee to secure your chosen date and time. The amount and due date will be communicated at the time of booking.
6.2 Unless agreed otherwise in writing, the balance for the services is due on completion of the job on the same day, prior to the vehicle being unloaded at the final destination.
6.3 Payment methods accepted will be confirmed to you during the booking process. You must ensure that you have the means to pay on the day of service.
6.4 If payment is not received when due, we reserve the right to withhold unloading and retain the goods until full payment is made. We may charge storage or waiting time fees where goods cannot be delivered due to non-payment.
6.5 For business clients, any credit terms must be agreed in advance. Failure to pay within the agreed period may result in interest and late payment charges being applied.
7. Cancellations and Amendments
7.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
7.2 Where you cancel with sufficient notice, any deposit paid may be refundable in whole or in part, depending on the notice period and any costs already incurred.
7.3 If you cancel or significantly amend the booking on the day of the service, we may retain the deposit in full and may charge a cancellation fee up to the full quotation amount, particularly where we have turned away other work.
7.4 If we need to cancel or rearrange the booking due to circumstances beyond our control such as extreme weather, vehicle breakdown, accidents, or illness, we will aim to offer an alternative date or time. Our liability will be limited to the return of any deposit paid for the affected booking.
8. Client Provided Information and Misrepresentation
8.1 You are responsible for providing accurate information about the size and nature of the job, including inventory, floors, access, and special items.
8.2 If on arrival we find that the work is substantially more extensive or difficult than described, we may either adjust the price and proceed if you agree, or refuse to undertake all or part of the job.
8.3 We are not responsible for delays, additional charges, or incomplete work resulting from inaccurate or incomplete information supplied by you.
9. Items Not Permitted and Waste Regulations
9.1 We do not transport or handle dangerous, illegal, or prohibited items, including but not limited to explosives, flammable liquids, gas cylinders, firearms, drugs, or items that may pose a risk to health and safety.
9.2 If such items are discovered, we may refuse to carry them and may terminate the services immediately without refund. You will be responsible for any resulting loss, damage, or penalties.
9.3 Waste, rubbish, and items for disposal are subject to UK waste regulations. We only remove waste where this has been agreed in advance and where appropriate licences or arrangements are in place.
9.4 You must clearly identify items that are for disposal and must not mix general household goods with waste in a way that breaches environmental rules.
9.5 We reserve the right to refuse to collect certain types of waste, including hazardous waste, electrical or electronic items requiring specialist disposal, or items that cannot legally be taken to standard waste facilities.
10. Liability and Limitations
10.1 We will take reasonable care in handling your goods and carrying out the services. However, our liability is subject to the limitations set out in this section.
10.2 We will not be liable for any loss or damage arising from wear and tear, pre-existing defects, inadequate packing by you, or the inherent nature of the goods being moved.
10.3 We will not be liable for minor marks, scuffs, or cosmetic damage to items or property where reasonable care has been taken and where such damage is a normal risk of moving services, especially with large furniture in tight access areas.
10.4 Our liability for loss of or damage to goods, where proved to have been caused by our negligence, will be limited to a reasonable cost of repair or replacement, subject to an overall cap that is proportionate to the price paid for the services.
10.5 We will not be responsible for loss of items that were not packed, labelled, or pointed out to us, or which were left unattended in open boxes, bags, or containers.
10.6 We will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of enjoyment, or any loss arising from delays or failure to complete the job on a specific schedule.
10.7 You must inspect your goods and property upon completion. Any visible damage or issues should be reported to us as soon as reasonably possible so that we can review the matter.
11. Delays and Events Beyond Our Control
11.1 While we will make reasonable efforts to attend at the agreed time, arrival and completion times are estimates and are not guaranteed.
11.2 We are not responsible for delays caused by factors outside our reasonable control, including traffic, accidents, road closures, weather conditions, vehicle breakdowns, or delays caused by third parties.
11.3 If a delay results in additional waiting time or extended working hours, we may charge for the extra time at our standard rates where the cause of delay is within your control, such as waiting for keys, lack of access, or incomplete packing.
12. Insurance and Risk
12.1 You are responsible for maintaining appropriate insurance for your goods, including during loading, transport, and unloading.
12.2 Risk in the goods remains with you at all times. Our responsibility is limited to the duty to take reasonable care while the goods are in our possession and control.
12.3 Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so under UK law, including liability for death or personal injury caused by our negligence.
13. Conduct and Health and Safety
13.1 We expect our staff and clients to behave respectfully and reasonably at all times.
13.2 We may suspend or terminate the services if our staff are subjected to abusive, aggressive, or unsafe behaviour, or where conditions are dangerous, unsanitary, or otherwise unsuitable.
13.3 Our staff are instructed not to undertake tasks that in their reasonable opinion may endanger their health or safety, or cause damage to property beyond a reasonable risk level for removal work.
14. Complaints and Dispute Resolution
14.1 If you are unhappy with any aspect of our services, you should raise the issue with us promptly so that we have the opportunity to address your concerns.
14.2 We will review any complaint in good faith and may ask for photographs, a description of the issue, and any other relevant information to help us assess the matter.
14.3 Where appropriate, we may offer a repair, goodwill gesture, partial refund, or other form of resolution, without admitting liability.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of managing your booking, providing the services, taking payment, and handling queries or complaints.
15.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary for the performance of the services or where required by law.
16. Changes to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
16.2 We recommend that you review these Terms and Conditions each time you make a new booking for services.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
By making a booking with Man with Van Silvertown, you confirm that you have read, understood, and agreed to these Terms and Conditions.
