Privacy Policy
Man with Van Silvertown Privacy Policy
This Privacy Policy explains how Man with Van Silvertown collects, uses, stores, and protects personal information about its customers and prospective customers. It applies to all Man with Van Silvertown customers and service users in the Silvertown area and surrounding locations where our services are offered.
Scope and Data Controller
Man with Van Silvertown is the controller of the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal information in connection with our removal, transport, and related services.
This Policy applies to all interactions with Man with Van Silvertown, including enquiries, bookings, provision of services, and follow-up communications, whether made by phone, in person, in writing, or via online enquiry forms.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on your interaction with us. The information we may collect includes the following.
Identity and contact details such as name, address, job address, contact address, and general location information, together with communication details such as your preferred method of contact.
Booking and service information such as dates and times of moves, collection and delivery addresses, access details, property type, information about items to be moved, and any special instructions you choose to provide.
Communication records such as information you provide when you contact us to request a quote, make a booking, ask questions, or give feedback, including any notes we make to help manage your booking or enquiry.
Payment and transaction information such as details of payments made for our services and information necessary to process those payments. We do not store full card details when payment is processed through secure third party providers.
Technical and usage information where you interact with our website or online forms, such as basic device and browser data and information about how you use our online contact or booking tools. This may include the use of cookies or similar technologies where applicable and permitted.
Lawful Bases for Processing Personal Data
We rely on specific lawful bases under the UK GDPR and EU GDPR for processing your personal data. The main lawful bases we use are described below.
Contract performance. We process personal data when it is necessary to take steps at your request before entering into a contract or to perform a contract for services we have agreed with you, such as organising and carrying out your removal or transport service.
Legitimate interests. We process data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, handling general enquiries, and maintaining appropriate records.
Legal obligations. We process data when necessary to comply with legal or regulatory obligations, such as tax and accounting requirements, or to respond to lawful requests from public authorities.
Consent. In limited cases, we may rely on your consent, for example where we send certain types of marketing communications that require consent. Where we rely on consent, you may withdraw it at any time, and we will explain how you can do this at the point at which consent is obtained.
How We Use Your Personal Data
We use the personal information we collect for the following purposes.
To provide quotes, arrange bookings, and deliver our man and van and related services to you in the Silvertown area and any other locations involved in your move.
To communicate with you regarding your enquiry or booking, including confirming details, handling changes, and providing updates about your service.
To manage payments, issue invoices, receipts, and handle any queries relating to charges or refunds.
To manage customer relationships, handle complaints, resolve disputes, and respond to feedback or queries about our services.
To keep internal records, including for accounting, audit, and business planning purposes.
To protect our business, our customers, and our staff, including preventing fraud, misuse of services, and ensuring the security of our operations.
To comply with legal obligations, regulatory requirements, and law enforcement requests where applicable.
Data Sharing and Processors
We do not sell your personal data. However, we may share your information with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and where we have an appropriate lawful basis.
Service providers acting as processors may process personal data on our behalf to support the operation of our business. These can include payment processing providers, providers of booking or scheduling tools, IT and hosting providers, communication and messaging platforms, and professional advisers such as accountants.
All such processors are required to handle your personal data securely and only in accordance with our written instructions. They are not permitted to use your data for their own purposes.
We may also share information with independent professional advisers, insurers, or legal representatives where necessary to manage legal claims, disputes, or regulatory matters.
In limited circumstances, we may need to disclose personal data to public authorities or law enforcement where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of our customers, staff, or the public.
International Data Transfers
Where any service provider or system we use involves the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures recognised by data protection law, so that your data remains adequately protected.
Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
In general, we keep booking and service records, including associated contact details and transaction information, for a period that aligns with relevant limitation periods and accounting obligations. This allows us to respond to queries about past work, manage potential legal claims, and meet our financial record keeping duties.
Information provided in general enquiries that do not lead to a booking may be retained for a shorter period, sufficient to handle your enquiry and maintain basic records of contact and quotes given.
When personal data is no longer required for the purposes for which it was collected and there is no legal requirement for further retention, we will delete it or anonymise it so that individuals can no longer be identified from it.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who have a business need to know it, using secure systems for storage and transmission where appropriate, and providing guidance to staff on handling personal information.
Your Data Protection Rights
Customers and service users in the Silvertown area and elsewhere where we operate have the rights set out below under data protection law, subject to certain conditions and exemptions.
Right of access. You can request confirmation about whether we hold personal data about you and obtain a copy of that data, together with information about how it is processed.
Right to rectification. You can ask us to correct inaccurate personal data or complete information that is incomplete.
Right to erasure. You can ask us to delete personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to object. You can object to processing based on legitimate interests, including profiling related to such interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.
Right to data portability. You can request certain personal data in a structured, commonly used, and machine readable format and ask us to transmit it to another controller where technically feasible and where the lawful basis is consent or contract.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Man with Van Silvertown, you can contact us using the usual contact methods provided when you book or enquire about our services. We may need to verify your identity before responding to your request to protect your privacy and security.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with relevant data protection law. We encourage you to contact us first so that we have an opportunity to address your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will apply from the date on which the revised Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
