Terms and Conditions for Man With Van Silvertown

These Terms and Conditions set out the basis on which Man With Van Silvertown provides domestic and commercial moving, transport and associated handling services within the United Kingdom. By making a booking, the customer agrees to these terms in full. If any part of these terms is unclear, the customer should read them carefully before confirming a reservation. These terms are intended to create a fair, transparent, and practical agreement between the service provider and the customer, covering the booking process, payment, cancellations, liability, waste handling, and the law that applies to the contract.

In these terms, references to “we”, “us”, and “our” mean the provider of the Man and Van Silvertown service, while “you” and “your” refer to the customer, whether booking for themselves or on behalf of another person. The service may include loading, transporting, unloading, single-item delivery, furniture movement, and related labour, depending on the booking details agreed in advance. Any additional tasks requested on the day may be accepted or declined at our discretion, and may require extra charges if they fall outside the original scope.

These terms should be read together with any quotation, booking confirmation, estimate, inventory, or written instructions supplied before the move. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority only in relation to the point of difference. All other provisions in these terms remain in force. The customer is responsible for ensuring that all information provided during the booking process is accurate and complete, especially where items are bulky, fragile, valuable, hazardous, or require special handling.

Booking Process

To arrange a booking with our Silvertown man with a van service, the customer must provide relevant details such as the collection and delivery locations, preferred date and time, type and quantity of items, access conditions, parking restrictions, floor levels, lift availability, and any special requirements. We may base our quotation on the information supplied, and the customer accepts that pricing may change if the actual job differs materially from the original description. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested.

We reserve the right to refuse, amend, or withdraw a quote before booking confirmation, particularly if the job involves unsafe access, prohibited goods, insufficient time allowance, or circumstances that may make completion impractical. A quote may be based on an estimated duration, fixed price, hourly rate, vehicle size, crew size, or a combination of these factors. If the move takes longer than expected because of delays outside our control, including traffic, waiting time, lack of access, or the need to dismantle items not disclosed beforehand, additional charges may apply.

It is your responsibility to ensure that someone authorised is present at collection and delivery, unless we have agreed alternative arrangements in writing. We will rely on the instructions given by the customer or any named representative. Any change to the move date, time, addresses, or item list should be notified as soon as possible. We will try to accommodate changes where reasonable, but cannot guarantee availability for altered requirements, especially during busy periods or where resources have already been allocated.

Payments and Charges

Payment terms will be stated in the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion of the service or before unloading where advance payment has been specified. We may accept bank transfer, card payment, cash, or another method previously agreed, but we are not obliged to accept every payment method in every case. Where a deposit is required, the deposit secures the booking and may be non-refundable in accordance with the cancellation terms below. Any balance outstanding after the move must be paid immediately unless otherwise stated.

Our charges may include labour time, vehicle use, fuel, congestion or toll costs, parking fees, waiting time, storage arranged at the customer’s request, dismantling or reassembly, and disposal or recycling of unwanted items where lawful and pre-agreed. If additional work is requested on the day, or if the job takes longer due to inaccurate information supplied by the customer, we may charge extra at our standard rate or another rate notified to you. All prices are subject to reasonable adjustment if the actual service materially differs from the original booking description.

The customer must ensure sufficient funds are available to settle all charges. If a payment is declined, reversed, or not received, we may suspend further work, retain items only where lawful and reasonable, or take steps to recover the debt. Late payments may incur reasonable administrative and recovery costs to the extent permitted by law. We may also require full payment in advance if previous bookings have not been paid on time or if there is a heightened risk of non-payment.

Cancellations must be made as early as possible. If you cancel more than 48 hours before the scheduled service, we may refund any deposit at our discretion unless a non-refundable deposit was clearly stated at the time of booking. If you cancel between 24 and 48 hours before the appointment, a partial charge or retention of deposit may apply to cover administrative loss and reserved capacity. If you cancel less than 24 hours before the move, or fail to be present at the agreed time, you may be charged the full amount or a substantial portion of it, depending on the circumstances and any costs already incurred.

If we need to cancel or reschedule due to vehicle failure, staffing issues, severe weather, road closures, or other events beyond our reasonable control, we will use reasonable efforts to notify you and offer an alternative slot. However, we are not liable for indirect loss caused by such changes. If a delay occurs on the day because of traffic, access problems, or the customer’s failure to prepare, waiting time may be charged from the agreed arrival time. If the delay becomes excessive, we may treat the booking as cancelled by the customer and apply the relevant cancellation charge.

The customer agrees to have all items packed, labelled, and ready unless our service expressly includes packing or preparation. If we attend and the property is not accessible, the items are not ready, or the scope of work has changed significantly, we may charge a wasted journey fee or waiting time fee. Where a second visit is needed, a new booking may be required. We are not responsible for losses arising from a customer’s failure to cooperate, provide access, or secure a legal parking position where this was the customer’s responsibility.

Liability and Customer Responsibilities

We will exercise reasonable care and skill when carrying out the service. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our proven negligence. We are not responsible for loss arising from items that were inadequately packed, already damaged, structurally weak, unstable, or unsuitable for transport. The customer must notify us in advance of any particularly fragile, high-value, antique, electrical, or sentimental items so that appropriate precautions can be considered.

Unless we have agreed in writing to pack or dismantle an item, we do not accept responsibility for damage caused by the item’s condition, hidden defects, or the customer’s own packing. We are not liable for loss of data, software, business interruption, missed appointments, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where we are found liable, any remedy will be limited to the reasonable cost of repair or replacement, taking account of age, condition, and depreciation.

It is the customer’s duty to obtain insurance for any items of particular value or vulnerability if they wish to protect against loss beyond the protection offered by these terms. We may request evidence of cover where necessary. The customer must also ensure that items being moved are lawful to transport and do not include prohibited, dangerous, or undeclared goods. If we suspect that any item is unsafe, illegal, or may damage property, we may refuse to load or transport it without liability to you.

Where the service includes removal of waste, rubbish, or unwanted household or commercial items, both parties must comply with applicable waste management and environmental rules. We will only collect and dispose of waste that has been agreed in advance and that we are legally permitted to handle. The customer must not present hazardous waste, asbestos, chemicals, clinical waste, pressurised containers, oil, batteries, or other controlled materials unless we have expressly confirmed that we are licensed and equipped to take them. If such items are discovered unexpectedly, we may refuse collection and charge for any time already spent.

The customer remains responsible for ensuring that waste is transferred only to an authorised carrier and disposed of at an appropriate facility. Where we provide waste removal as part of the service, we may ask for a description of the materials and may refuse items that are contaminated, mixed in a way that prevents lawful disposal, or likely to breach environmental rules. If the customer misdescribes waste or leaves prohibited materials among general items, the customer will be liable for any resulting costs, penalties, or clean-up expenses incurred because of that misdescription.

We may require the customer to separate reusable goods, recyclable materials, and waste before collection. Items left for disposal become the customer’s responsibility until collected by us, unless otherwise agreed. If the customer asks us to leave items at a third location or skip, the customer confirms that they have lawful authority to do so. We reserve the right to document waste loads, item descriptions, and disposal arrangements for compliance purposes. These records may be used to demonstrate lawful handling where required by regulators or insurers.

General Terms

The customer must ensure that premises, driveways, stairways, hallways, and loading points are reasonably safe and accessible. Any obstruction, unsafe condition, or property damage caused by inadequate access may lead to additional charges or a refusal to proceed. We may decline to move items that are too large for available access, too heavy for safe lifting, or likely to cause damage to property or personal injury. If we agree to move such items, the customer accepts that extra care, time, and potential cost may be involved.

We may use subcontractors or additional helpers to carry out the service, provided they are suitably selected and briefed. Any such party will be acting on our behalf for the purposes of the contract. The customer may not assign or transfer the benefit of the booking without our consent. If any part of these terms is found to be unenforceable, the remaining parts will continue in full force. A failure by us to enforce any right or provision shall not be treated as a waiver of that right or provision.

These terms may be updated from time to time to reflect changes in operations, legal requirements, or service arrangements. The version in force on the date of booking will normally apply to that booking unless a later change is required by law. Customers are encouraged to review the terms before confirming each reservation. By proceeding with a booking, you confirm that you have read, understood, and agreed to these conditions for the man with van Silvertown service.